Shipping policy
Shipping Policy
At Glorysoul, we aim to make shipping as simple and straightforward as possible. Once your order has been placed, our team will prepare it for dispatch and keep you updated throughout the shipping process.
Order Processing
Orders are typically processed within 1-2 business days, Monday to Friday.
Once your order is ready to be dispatched, you will receive an email confirmation containing your tracking information.
Please note that during periods of high demand or public holidays, order processing times may be slightly longer.
Estimated Shipping Time
After your order has been processed and dispatched, the estimated transit time is 6-8 business days.
Shipping times may vary depending on your location, local shipping services, customs clearance and circumstances outside our control.
The total estimated shipping time is 7-10 business days from the date your order is placed.
Business days are Monday to Friday and exclude weekends and public holidays.
Free Shipping
We offer free UK shipping on all orders.
There are no additional shipping charges for orders delivered to addresses in UK.
Shipping
We work with trusted shipping partners to deliver your order safely and efficiently.
The carrier used for your order may vary depending on your shipping destination, shipping route and local availability.
Your tracking information will provide the latest available updates relating to your shipment.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking details.
You can use the tracking link provided in your confirmation email to follow your parcel throughout its journey.
Please allow some time for tracking information to become active after dispatch, as the first tracking update may not appear immediately.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
Customers are responsible for providing the correct:
- Full name
- Shipping address
- Postcode
- Contact details
If you notice an error after placing your order, please contact us at info@glorysoul.com as soon as possible.
Once an order has entered the fulfilment or shipping process, we may not be able to change the shipping address.
Delayed Orders
Our estimated total shipping timeframe is 7-10 business days. However, occasional delays may occur due to carrier disruptions, weather conditions, public holidays, customs clearance, local shipping conditions or other circumstances outside our control.
If your order has not arrived after 10 business days from the date your order was placed, please contact our Customer Care team and include your order number so we can check the shipment and assist you.
Important Information
Please note that all shipping times are estimates and are not guaranteed. They may be affected by circumstances outside our control.
Business days are Monday to Friday, excluding weekends and public holidays.
Our estimated shipping timeframe is:
Order processing: 1-2 business days
Estimated shipping after dispatch: 6-8 business days
Total estimated shipping time: 7-10 business days
The total estimated shipping time is calculated from the date your order is placed and includes both order processing and estimated transit time.
Need Help?
If you have any questions about your order or shipping status, please contact our Customer Care team:
Email: info@glorysoul.com
Monday-Friday: 09:00-18:00 GMT
Saturday-Sunday: 11:00-16:00 GMT
We aim to respond to all enquiries within 24 hours.