Frequently asked questions
What is your return policy?
Returns are available for 30 days after you receive your order, subject to our Refund Policy.
How do I request a return?
Email info@glorysoul.com within 30 days. Include your order number and reason, where relevant. We will provide the next steps.
Can I cancel my order?
Email info@glorysoul.com within 24 hours to ask us to stop dispatch. Stopping dispatch may be impossible once fulfilment or shipping has started.
When will I receive my refund?
After receiving and approving a return, we process the refund. Allow approximately 7-10 working days for the funds to appear on your original payment method.
How long does shipping take?
Estimated total shipping is 7-10 business days from ordering, including processing. Tracking information is emailed after dispatch.
How much does shipping cost?
UK shipping is free on all orders.
How can I track my order?
Your dispatch email includes tracking information. Use it to check your parcel’s progress.
Which payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay, Visa. Available options may depend on your device.
How can I contact Customer Care?
Contact info@glorysoul.com.
Customer Care hours:
Monday-Friday: 09:00-18:00 GMT
Saturday-Sunday: 11:00-16:00 GMT
We aim to reply within 24 hours.
What should I include when contacting Customer Care?
For an existing order, provide your order number and explain your question or issue. Relevant details help us respond.