Refund policy
At Glorysoul, we want your shopping experience to feel straightforward from start to finish. If something is not quite right, you can request a return within 30 days of receiving your order.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
For returns under our 30-day return policy, items should be:
- Unworn and unused
- In the same condition in which they were received
- With all original tags attached
- In their original packaging where reasonably possible
- Accompanied by proof of purchase
If an item shows signs of use, damage or handling beyond what is reasonably necessary to inspect it, the refund amount may be reduced where permitted by applicable law.
This 30-day return policy does not affect any statutory rights you may have under applicable consumer law.
How to Request a Return
To start a return, please contact our Customer Care team at info@glorysoul.com.
Please include:
- Your order number
- The item or items you wish to return
- The reason for the return
- Relevant photographs where applicable, particularly for damaged, defective or incorrect items
Once we receive your return request, we will provide you with the relevant return instructions and the address to which your parcel should be sent.
Please contact us before returning an item so that we can provide the correct return instructions and return address.
Return Shipping
Unless the item is faulty, damaged, incorrect or applicable law provides otherwise, return postage costs are the responsibility of the customer.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.
Any refund of original shipping charges will be handled in accordance with applicable consumer law and the circumstances of the return.
Order Cancellations
If you wish to cancel your order, please contact us at info@glorysoul.com within 24 hours of placing it.
We will do our best to accommodate your request. However, once an order has entered the fulfilment or shipping process, cancellation may no longer be possible.
If the order has already been dispatched, you may request a return after receiving it in accordance with our 30-day return policy.
Refunds
Once your return has been received, it will be inspected and we will let you know whether your refund has been approved and whether any deduction applies where permitted by law.
If approved, the refund will be issued to your original payment method.
Please allow approximately 7-10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
If you have not received your refund after this period, please contact us at info@glorysoul.com.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety or personalisation reasons where permitted by applicable law.
Gift cards are also non-returnable, except where otherwise required by applicable law.
If you are unsure whether a particular item can be returned, please contact us before sending it back.
Contact Us
If you have any questions about a return or refund, please contact our Customer Care team:
Email: info@glorysoul.com
Monday - Friday: 09:00 - 18:00 GMT
Saturday - Sunday: 11:00 - 16:00 GMT
We aim to respond to all enquiries within 24 hours.